01How to cancel or ask for a refund

Send us a message with your name, what you bought, and what you’d like to do. We count your notice from the day we receive it, and we’ll reply within 2 business days.

Approved refunds go back to the card or account you paid with within 14 days. Your bank may take another 5 to 10 business days to show it.

02Community membership

• Your membership renews each month until you cancel. You can cancel any time in your account settings or by messaging us.
• When you cancel, you keep access until the end of the month you’ve already paid for. We don’t refund part of a month.
• If you were charged after you canceled, or charged by mistake, tell us within 30 days and we’ll refund that charge in full.
• If you’re removed for breaking the Community rules, the current month is not refunded.

03Digital products

Guides, templates, calculators, and other digital products are delivered right away, so all sales are final.

The exception: if a file doesn’t work, you can’t get access, or you were charged twice, tell us within 30 days. We’ll fix it. If we can’t, we’ll refund you.

04Printed products

This covers printed products like the Move Abroad Planner.

• Pre-orders: cancel any time before your order ships for a full refund.
• After delivery: you can return an unused item within 30 days of delivery for a refund of the item price. Return shipping is on you.
• Damaged or wrong item: send us a photo within 14 days of delivery. We’ll replace it or refund you, and we’ll cover the shipping.

05Your deposit

Your deposit is $1,000 for a single room or $1,500 for a shared room. It holds your spot and pays for planning and supplier bookings we make for you, so it’s non-refundable. The only exceptions are when we cancel the retreat or make a major change to it (see sections 10 and 11).

06If you cancel

What happens to the money you’ve paid beyond your deposit depends on when we receive your notice:

Days are counted back from the first day of your retreat. Once you cancel, your remaining installments stop.

07How retreat credit works

• Your credit equals the money you paid beyond your deposit. Early-bird discounts don’t carry over, because credit is based on what you actually paid.
• You can use it toward any Sovereign Sundays retreat you book within 12 months of the day you canceled. The retreat itself can take place after those 12 months.
• If the new retreat costs more, you pay the difference. If you have credit left over, it stays available until your 12 months are up.
• Credit is in your name. It can’t be exchanged for cash or given to someone else unless we agree in writing.

08Sending someone in your place

Instead of canceling, you can transfer your spot to someone else up to 30 days before the retreat starts, at no extra cost. They’ll need a short call with us and must accept our terms. You and that person settle any money between yourselves. We move the booking over as it stands.

09Shared rooms

A shared room is one booking. If one person cancels, the other can keep the trip by moving to a single room at the single-room price, with what’s been paid applied to it. Any amount paid beyond the single-room price follows the timing rules in section 6. If both people cancel, the whole booking follows section 6.

10If we cancel or make a major change

• Not enough guests: each retreat needs at least 6 confirmed guests. If we don’t have 6 by 60 days before the start date, we cancel and refund everything you’ve paid, including your deposit, within 14 days.
• Other reasons within our control: same thing. A full refund, including your deposit.
• Major change: if we change the city, the dates, or move the group to a lower standard of hotel, you choose. Accept the change, move to another retreat, or cancel for a full refund, including your deposit.

We don’t refund flights, visas, or other costs you paid on your own.

11Events outside our control

Sometimes a retreat can’t safely go ahead because of a natural disaster, war or unrest, a government travel ban, a disease outbreak, or losing the hotel. When that happens, we’ll first try to move the retreat to new dates or a nearby city.

If we can’t, or the new plan doesn’t work for you, you choose one of these:

• Full credit for everything you’ve paid, including your deposit, toward a future retreat, good for 12 months, or
• A refund of everything you’ve paid, minus money we already paid to hotels and providers for your spot that they won’t give back. We’ll show you the breakdown.

12What we can’t refund

• Flights, visas, travel insurance, or anything else you booked yourself
• Missing the retreat because you were denied boarding or entry
• Activities or sessions you chose to skip
• Leaving early, or being removed for breaking our conduct rules
• Optional add-ons, once we’ve paid the provider

This is exactly why travel insurance is required for every guest. A “Cancel For Any Reason” policy can cover you when this policy can’t.

13Before you dispute a charge

If you’re unhappy with a charge, please talk to us before you contact your bank. A bank dispute freezes the payment while it’s reviewed and slows everything down for both of us. Most problems get solved faster in one conversation.

14Changes to this policy

We may update this policy. The date at the top shows when it last changed. If you’ve already booked a retreat, the version in place when you paid your deposit applies to your booking.

15Contact us

Questions about a refund or a cancellation? Send us a message and we’ll get back to you.